Meanwhile I wonder about good customer services

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BIG UPDATE

I talked to Inka this morning, and she wasn’t informed of my issue until yesterday by her store manager, and gave me a full refund on the skin (without me asking for it)

 

Thank you Inka

 

 

I have had great customer service in SL, I’ve had very poor customer services, and I hear horror stories all the time about customers who are unreasonable and sometimes just plain crazy, I don’t have many issues in SL that mean I need to contact the creator and I always try and resolve any problems myself but when I do need to contact them I always check their profile first to find out how to go about getting in touch.

Some creators prefer notecards, some IM, some Email and one wanted me to fill in a form on their website, no problem, I have no issue doing any of these things, whatever is easiest.

I have had an issue with a skin and foot applier that I bought recently, I have a personal rule these days, no appliers, no buy so having a foot and hand applier is a complete must for me.  I have bought skins from various creators and never had an issue till now.  I bought the Sash skin from Essences in the peche tone on the 4th October, I noticed straightaway that the foot applier didn’t match the skin, so over the next couple of days I googled and searched around to make sure I wasn’t doing anything wrong, my other skins with appliers were fine, it was just the Essences one, so I checked the creators profile and it asked for any issues to go to the store manager.

On the 9th October I sent this

[2013/10/09 05:49] Darkley Aeon: hi, i bought the Sash skin in peche, and it does come with the appliers, the hand appliers are great but the foot ones have a wierd line at the join
[2013/10/09 05:49] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/09 05:49] Darkley Aeon: ive tried variouis windlights but its still very noticeable
[2013/10/09 05:49] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.

Tried again a few days later
[2013/10/13 06:53] Darkley Aeon: Hi, i left a message a couple of days ago about the  applier for the slink feet, it doesntmatch correctly and has a line across it
[2013/10/13 06:53] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/13 12:00] Liliandra Baxter: (Saved Sun Oct 13 19:22:47 2013)a line? how so?
[2013/10/13 12:00] Darkley Aeon: theres a line where the applier meets the skin
[2013/10/13 12:01] ღ LiLi ღ (liliandra.baxter): that might be an alpha issue if its a transparent line hun
[2013/10/13 12:01] Darkley Aeon: its not transparent
[2013/10/13 12:03] Darkley Aeon: it doesnt matter what windlight i use, and I have the Glam Affair, Pink Fuel and PXL applier  and they dont have the line, its only on this skin that its an issue
[2013/10/13 12:03] ღ LiLi ღ (liliandra.baxter): I will try to get the issue fixed for you 🙂
[2013/10/13 12:03] Second Life: Inventory item offered  PICTURE OF ISSUE SENT

Then a few days after that
[2013/10/22 12:05] Darkley Aeon: hi, is there an update on the feet issue?
[2013/10/22 12:05] ღ LiLi ღ (liliandra.baxter): User not online – message will be stored and delivered later.
[2013/10/22 12:18] ღ LiLi ღ (liliandra.baxter): No update I’m sorry the owner is very busy right now
[2013/10/22 12:18] Darkley Aeon: how long do you think then?
[2013/10/22 12:19] ღ LiLi ღ (liliandra.baxter): I wish I could give you a timeframe

Tried again…. today after I was informed by someone else an update for the appliers was released.

[12:30] ღ LiLi ღ (liliandra.baxter): (Saved Sun Oct 27 19:24:41 2013)No I do not hun do you need help with something?
[12:30] Darkley Aeon: yes, the issue with the foot appliers for the sash skin
[12:31] Darkley Aeon: apparently there is an update that fixes the issue?
[12:31] ღ LiLi ღ (liliandra.baxter): what was your issue?
[12:32] Darkley Aeon: it doesnt match the skin
[12:32] ღ LiLi ღ (liliandra.baxter): and which tone?
[12:32] Darkley Aeon: peche
[12:32] ღ LiLi ღ (liliandra.baxter): do you have a picture?
[12:33] Darkley Aeon: yes, i sent it last time we spoke
[12:33] Liliandra Baxter: the easiest way to get any updates on the applier would be a redelivery hun and see if that makes things better
[12:34] Darkley Aeon: nope that still doesnt work
[12:35] ღ LiLi ღ (liliandra.baxter): Maybe its the windlight? I’m not sure I do not see a line on my applier
[12:35] Darkley Aeon: http://www.flickr.com/photos/darkley/10519213213/
[12:35] Darkley Aeon: i it doesnt matter what windlight i use[12:37] ღ LiLi ღ (liliandra.baxter): I will see what can be done for you 🙂
[12:37] Darkley Aeon: ive been waiting since the 9th, when do you think i will have a response from Inka?

[19:41] Liliandra Baxter: I am not sure as I’ve said before she is very busy right now and we are resolving issues as soon as possible there is an updated version that I believe should be in the delivery system other than that I’m not sure if she will hav time to redo all of the feet appliers

appliers

I also left a message for the actual creator on Friday, but no response as yet

2013/10/25 03:15] Darkley Aeon: Sorry Inka, I have read your picks and have tried contacting your Store Manager but I’m getting no joy, I contacted Lilliandra over 2 weeks ago about an issue I had with the foot appliers, whatever windlight setting  I use there is a  line, not alpha but a line where the  skin doesnt quite match up, I havent had this issue with PXL, Pink Fuel or Glam affair so I know its not an issue with the feet, or me being a dumbass, I was wondering if you could help
[2013/10/25 03:15] Second Life: User not online – message will be stored and delivered later.

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9 thoughts on “Meanwhile I wonder about good customer services

    Inka Mexicola said:
    October 28, 2013 at 8:50 am

    So, here I am..trying to prove everybody is wrong. I took some pictures using the default CalWL environment settings.

    Skin: Song
    Skintone: Peche

    http://gyazo.com/ef77e5f27a1190228bf0f83274784315
    http://gyazo.com/9eb57a04d7a34e319eabd92ffb76f615
    http://gyazo.com/74965e86272563b49863d6ae87cafb42
    http://gyazo.com/3f26ba455d16b668bc548d32a060c89c

    I want to mention that the feet appliers were not updated in any way. Please, check again your windlight settings and the skintone you are using. Thank you,

    Inka Mexicola

    Inka Mexicola said:
    October 28, 2013 at 8:51 am

    as I see in this picture, you are using a peche skintone with a DOUX applier.

      Darkley Aeon responded:
      October 28, 2013 at 8:52 am

      How would I have the doux applier? it was all in the same pack of the skin, Sash Peche

    Inka Mexicola said:
    October 28, 2013 at 8:51 am

    So, here I am..trying to prove everybody is wrong. I took some pictures using the default CalWL environment settings.

    Skin: Song
    Skintone: Peche

    http://gyazo.com/ef77e5f27a1190228bf0f83274784315
    http://gyazo.com/9eb57a04d7a34e319eabd92ffb76f615
    http://gyazo.com/74965e86272563b49863d6ae87cafb42
    http://gyazo.com/3f26ba455d16b668bc548d32a060c89c

    I want to mention that the feet appliers were not updated in any way. Please, check again your windlight settings and the skintone you are using. Thank you,

    Inka Mexicola

    Jasna said:
    January 4, 2014 at 4:56 pm

    Hello,
    Same problem in 2014 😀 Peche foot applier didn’t match the skin (Emma), while the updated hand applier works perfectly. Purchased today & separatly at the mainstore.

    Jasna said:
    January 12, 2014 at 3:06 pm

    Two notecards sent to Inka since my previous message, and no response 😦

      Darkley Aeon responded:
      January 12, 2014 at 3:56 pm

      have you tried her CSA or her partner?

    Jasna said:
    January 13, 2014 at 7:19 pm

    Not yet, there has been a lot of events these days (Seasons Story =o) with Essence involved, so I’ll wait a few more days before trying the b-way.

    Jeny Olivieri said:
    February 15, 2014 at 6:49 am

    customer services by this store is very very bad for a premium charge of 1500L per skin tone is really bad

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